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BinoBet

BinoBet Privacy Policy for accounts, payments and player data

1. Who we are and what this policy covers

We are BinoBet Player Services. This Privacy Policy explains how we collect, use, share, retain and protect personal data when you visit our site, create an account, use casino or sportsbook products, contact support, activate a promotion, make a payment, complete verification or use safer gambling controls. Privacy questions may be sent to [email protected] or BinoBet Player Services, Avenida Central 184, San Jose 10101, Costa Rica.

2. Personal data we collect

  • Identity and account data: name, birth date, username, password record, nationality and government identifiers.
  • Contact data: email, telephone number, address and communication preferences.
  • Verification data: identity documents, selfies, address evidence, payment ownership and source-of-funds material.
  • Transaction data: deposits, withdrawals, balances, payment route, wallet address, transaction hash and bonus records.
  • Product data: games, bets, stakes, wins, session times, device history and account controls.
  • Technical data: IP address, browser, device, operating system, cookies, local storage, logs and security events.
  • Support and safer gambling data: messages, complaints, limits, self-exclusion records and risk indicators.

3. Why we process data and our legal bases

We process data to provide and secure the account, settle transactions, verify identity and age, prevent fraud and money laundering, administer promotions, meet legal duties, respond to requests, maintain records, improve performance and operate responsible gambling controls. Depending on the processing, our basis is contractual necessity, legal obligation, legitimate interests, consent or the establishment and defence of legal claims.

4. Payments, KYC and automated risk signals

Payment processors and verification providers receive the information needed to complete their role. Security systems can flag unusual login, payment, device, betting or document patterns for review. A flag does not replace human assessment where a decision materially affects account access or a withdrawal. We may request additional evidence to confirm identity, payment ownership or source of funds.

5. Cookies and similar technologies

We use essential cookies for login, security, session continuity and language preferences. Analytics and performance tools help us understand page use and technical faults. Marketing technologies can measure campaigns and preserve consent choices. You can manage optional categories through the consent tool and browser settings; essential account cookies are required for secure operation.

6. Sharing personal data

We can share data with hosting providers, payment processors, banks, identity and fraud vendors, game and sportsbook platform suppliers, support tools, analytics services, professional advisers, auditors, regulators and law-enforcement authorities where lawful. Vendors receive only the data necessary for their function and are bound by confidentiality, security and processing obligations.

7. International transfers

Our services use suppliers in several countries. Where data moves across borders, we apply contractual safeguards, access restrictions, risk assessment and other measures appropriate to the transfer. You may contact [email protected] for information about safeguards relevant to your data.

8. Retention

We retain data for as long as the account is active and afterward when required for anti-fraud, payment, tax, dispute, self-exclusion, responsible gambling, anti-money-laundering or legal purposes. Retention periods vary by record category. When a record is no longer required, we delete it, anonymise it or place it beyond ordinary operational use.

9. Security

We use encryption in transit, access controls, credential protection, monitoring, secure hosting, backups, vendor review and incident procedures. No system eliminates all risk. Protect your password, enable two-factor authentication, keep devices current and tell support immediately if you suspect unauthorised access.

10. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection and portability; withdraw consent; opt out of marketing; and complain to a competent data protection authority. We may verify identity before fulfilling a request and may retain data where law, fraud prevention, disputes or self-exclusion duties require it.

11. Children and legal gambling age

Our services are for people who meet the legal gambling age in their location. We perform age and identity checks and close or restrict accounts connected to an underage person. Parents and guardians should use device and network controls to prevent underage access.

12. Third-party links and policy changes

External sites and payment services apply their own privacy terms. Review them before providing data. We update this policy when products, suppliers, laws or processing practices change. The Last Updated date shows the current publication date; material changes can also be communicated through the account or registered contact channel.